Inventory and Product Info FAQ
Q: What is a wear date? A: Your wear date is the date that you will be wearing your item. If we can't get your item to you before this date, we will cancel your order and notify you via email. *Please be honest about your wear date, this is one of the most important contributing factors when a dress needs to be shipped to you.
Q: How do I check availability and delivery time? A: You can e-mail us at firstname.lastname@example.org, call us at 1-800-753-4544 and one of our customer service representatives will be glad to provide you with this information.
Q: What is a "Special Order"? A: A special order is when we order an item from directly from the designer because it is out of stock in our store. Sometimes the manufacturer has the item in stock and can ship it out to us immediately.If they do not have it in stock, it must be made to order and delivery time can vary from 2-16 weeks. Once the dress is received in our store, it is shipped to you that same day.
How long does it take to get a "special order"?
If we don’t have the dress in-stock in our store we will immediately check with our manufacturer to see about special ordering the dress you want. If the designer has the dress in the size and color hanging on their racks they will ship it out to us within 2-8 days. After we receive it in our store we ship it out to you the same day.
If the dress you want is sold out, both in our store and with the manufacturer, we will ask the manufacturer for the next available ship date for a special order. They will give us a date when the specific dress you want will be available to ship. As soon as they make/receive the dress, they will ship it to our store within the quoted time. After we receive it in our store we ship it out to you the same day! Drop shipping is available with some manufacturers, which means the dress can ship directly to you (this may require an additional fee).
*The above answers are generally for prom dresses, but can also apply to other dresses, shoes and accessories. Here are some more important guidelines for those items that are almost ALWAYS especially made-to-order for you:
Can I cancel my order?
Orders that have been processed cannot be canceled or refunded. Due to the special order nature of most items, we are not able to cancel orders that have already been placed with our manufacturers, especially those that are already in production or in transit. In stock items are generally shipped out within 48 hours and cannot be canceled once in transit. Because orders are processed and shipped as quickly as possible in order to ensure that you receive the gown you want before your wear date we can not allow a cancellation period. Most orders are processed within 24-48 hours, but during business hours they are often processed within a few hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you!
I bought a dress yesterday, but I have a coupon today, can I still use it?
We’re happy to offer you discounts on our merchandise whenever possible; however the coupons can only be used at the time of purchase, while valid. We can not reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated. Ideal Fashions reserves the right to change prices at anytime without prior notice. We encourage you to hurry and take advantage of the coupons we offer!
I just placed my order, now what?
First, thank you for choosing Ideal Fashions! We hope that you'll love your dress and we will keep you as updated as possible about your order status until the dress is delivered to you. We can't stress enough how important it is that you check your e-mail frequently as this is the way we will communicate with you about your order status. Please be sure that the e-mail you gave us is correct, in use, and that you check it often
After we receive your order a member of our staff will begin processing your order. If we can get the dress you want, when you want it, we'll e-mail you telling you this and get the dress on its way to you! If we can NOT get the dress for you before your wear date, we'll let you know that as well, and give you some other options to choose from. During peak season it can often be difficult to get the most popular dresses due to the high demand, so it's really important for you to check your email to be sure that your order was filled. We don't want you waiting for a dress that wasn't available, and we always want to help you find another one!
I think I placed a duplicate order, what should I do?
If we receive more than one order for the same item from the same customer we realize that it’s most likely a mistake or technical problem, so we’ll ask you before processing them both! If you’re not sure how many orders you placed or what items you purchased on that order, you can check your order status to keep updated on your orders. Just let us know, as soon as possible, if something isn’t right!
All orders require 24-48 hours for processing. Please keep in mind; orders are not shipped on the weekends. Special orders have additional production and/or delivery time. Ideal Fashions does not guarantee same day shipping.
Q: How are orders shipped? A: We utilize UPS for most of our shipping needs. We sometimes utilize USPS if we are shipping to an APO/FPO address.
Q: How long does shipping take? A: Shipping time simply means the time it will take a package to reach you after it leaves our store. It does not mean the exact time it will take to get a dress. Processing, production, and receiving time are also a factor and are different for each order. Please view the chart below for estimated shipping times once your order leaves our store.
Q: How can I track my package? A: Once you are provided with a tracking number, you can track your package on www.ups.com or 1-800-PICK-UPS (1-800-742-5877). If you know your package has shipped and you have not received a tracking number, please call us at 1-800-753-4544 and we will provide you with your tracking number.
Q: How much does shipping cost? A: You have several shipping options to chose from, you can select: UPS Ground ($9.80), UPS Next Day Air ($71.00), UPS 2nd Day Air ($33.65), UPS 3 Day Select ($21.56), Canada($21.56) International, e-mail email@example.com for quote.
Q:What are some important things to keep in mind when measuring? A: Don't guess your size! Measure first then determine your size from the size charts that are provided on the product page. Order the size that comes closest to your measurements. If between sizes, choose the larger size as it is always easier to alter the dress down than to let it out. Remember, the size will not be displayed on the dress when you are wearing it, so don't get hung up on numbers.
In most dresses the waist and bust measurements are the most important, but if your dress is fitted through the hips (mermaid or straight skirt), you'll need all three. It's easy to add cups or a bra to make the bust measurement fit correctly, so don't worry if you have to go up in size to accommodate your waist measurement. Look for dresses with lace-up backs or sides to avoid problems with the dress fitting in the bust (and waist). Lace-ups allow for a more flexible fit. If you have a generous A-line, full, or ball gown skirt don't worry about your hip measurement... these skirts are easy to fit and hide everything!
Q: How Do I Measure? A: Measure over undergarments, use a cloth measuring tape, keep measuring tape level and pull it snug, but not tight. (If you will be wearing special undergarments with your dress, measure over those.)
1. BUST: Measure over unpadded bra or the bra you will wear with your garment, at fullest part.
2. WAIST: Measure at natural waist (or smallest part - usually about 1-2” above the belly button)
3. HIPS: Measure around fullest part of hips, keeping tape level all around (usually 8 inches below your waist)
Gowns can also be taken it at the sides, back and front seams and straps can be shortened. Many gowns do not fit in the bust and seem too large until the straps are taken up. This moves the gown up to the point where it's supposed to fit the body. You can add bra cups (or remove them) to avoid alterations to the dress bodice. This is easy and can really improve the look and fit of the dress!
Q: What if the dress I order doesn't fit me? A: We can’t stress enough how important it is to measure carefully and make sure you are looking at the correct size chart before you order! However, every body is different and many of our customers need alterations even after following the measuring and size chart guidelines. Don’t worry though because there are a lot of options to make your dress work for you!
As for the length, every gown we sell can be shortened somehow (even the beaded ones)... and most girls will need this done as the dresses are made to fit girls about 5’7”-5’9”.
Q: Do you have a seamstress? A: We do have a seamstress during prom season. She is available Wednesdays at our Hammonton location and Fridays at our Washington Township location, by appointment only.
Q: What are the methods of payment? A: Ideal Fashions accepts Visa, MasterCard and Discover.
Q: When is my credit/debit card charged? A: Your credit card will not be charged until we are certain we can fill your order as requested in time for your wear date/event. If we do not have the item in stock and it has to be special ordered, we will charge your card when we place the special order with the designer. If we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
Return and Exchange Information
Q: Can dresses be returned/exchanged? A: We do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final. We are a specialty retail store and do not take returns or exchanges in our physical store as is the policy of most stores like ours and this extends to our internet customers as well.
We take pride in offering our customers quality merchandise that is delivered as promised! We carefully inspect each item that is shipped from our store to be sure it is the style, size, and color that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return or exchange. If this does happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Q: Can shoes be return/ exchanged? A: We understand that shoes can be a difficult item to fit. All the brands that we carry should run very true to your normal shoe size. We always recommend that you order a ½ size bigger when in doubt, but if the shoes you purchase just don’t fit, we’ll be happy to take them back!
Shoes that were special ordered or ordered online cannot be returned as the designer does not allow us to return the shoes to them. If you bought a pair of shoes when you were in our store that we had in stock, they can be returned for a refund within 7 business days. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Dyed shoes cannot be returned.